Frequently Asked Questions
Are You a Full Service Bakery or do you just do cakes?
Yes we are! We do not do breads at this time, but take a look at the other desserts we do offer!
Can you match my color(s)?
We do not guarantee exact color matches, but we work hard to create a color that closely resembles the colors you provide. Please understand that colors often look somewhat different when printed from an e-mailed photograph.
Do you have a store location where pick up orders? Can I just stop by?
Yes, our retail store is now open 7 days a week. We have an assortment of cupcakes, cookies, bars, and other treats to select from without a pre-order. Occasionally we do have whole cakes, but please call for availability of cakes before stopping by. Please check our hours of operation and possible for holiday hours,
Do you offer gluten-free products?
Yes, we do offer gluten-free cakes, cupcakes, and cookies. We use the same processes to prevent cross-contact as with our other baked goods, but we do not have dedicated equipment for processing gluten-free baked goods aside from a dedicated gluten-free stand mixer.
What form of payment do you accept?
Besides Cash Payments, We accept credit card payments (Visa, MasterCard, American Express, and Discover). You can pay by credit card online or over the phone. Sorry we do not accept Venmo,Cash App, Etc.
Should I refrigerate my custom cake?
Depending on the cake flavor and fillings, some cakes may be ok to leave out. If your cake needs refrigeration, we recommend leaving it out at room temperature AT LEAST 1 hour before serving. Feel free to ask us if you have questions.
How often does your menu change?
We love to offer our guests variety. We change our items daily, weekly, and seasonally. Please visit our menu page for more information.
Do you cater events other than weddings?
Yes! Many of the items that we offer daily in the bakery, can be made for an event. Contact us for more information.
We recommend that you call the bakery to place your order at least 48 hours in advance. We can usually accommodate most orders, however, the more notice you give us the more likely we will be able to fulfill your order. Custom Cakes, Cookies, Cake Pops do require a week notice.
What if I don't like what I purchased?
We rarely hear complaints about our products, which is why we've stuck around for 36 years. If you have concerns about a purchase, please kindly return the product to us on the next business day following your purchase. We do not offer refunds on returned products but may work with you on a store credit or product exchange.
Why are you obsessed with Biggie Smalls?
Biggie... Biggie... Biggie... can't you see,
Sometimes his words just hypnotize me,
And I just love his flashy ways,
So We Made Him into cupcakes, Cos He's So Great.
Who does all of your social media?
The owners do! We will never outsource our social media because we believe in connecting with our audience authentically. The only thing we outsource is our SEO/AdWords, and we're very happy with the company we work with.
Why haven't you responded to my Instagram DM?
If we aren't following you or haven't had a prior conversation via IG DM, then we won't receive a notification and your message will end up in requests. At the time of writing, we have about 100k+ followers - that's a lot of potential DMs. If you want to guarantee that we'll see your message, there's a contact form on this website, and an "email" button on our IG profile.
Are you handicap accessible?
We NOW are! A big reason, and question we get about our bakery is our new location. Still a mystery to find, but we needed to make sure it was handicap accessible while we continue to grow!
We now have an elevator, and a party room that fits needs of everyone! And stairs for people who are scared of elevators! :)
How did you get started?
We are a small, family-owned and operated business. There are no investors or restaurant groups involved in Hardcore Sweet Bakery. When we started in 2012, we had silent partners that funded our original Cupcake Truck and was our first “location”. Within a year we were on Food Network and getting so many orders a week we couldn’t keep up. We decided all the blood, sweat and tears we put into this bakery, it should fully be ours. They took a pretty big risk to try and bring something new and exciting to the table here in Connecticut, and are glad they did! Deciding to either not take a check, quit their jobs and live off of no income with three kids, and a small savings was something we weren’t sure would pan out to a great outcome. When we bought out our partners, we had -234.00 in our bank account. We lost our house, and lived off of $400 a week for a family of 5 for a long time to get this business up and running the first two years. The motto “Can’t Stop, Won’t Stop” was our mentality and still is. When you hear “When you support a Small Business, You are supporting a dream” is the most true statement ever, and we can’t thank you all enough!
Where do I park?
There is a ton of parking in our new space. There are many parking lots, and many businesses. We know it is SO confusing, especially with Waze and Google Maps. We are in the BACK entrance of the Seimon Company. Do you see the HUGE words Bently on the building with a ramp, yeah- don’t get in there. We are in the back of that entrance. You will see a roundabout with a flag. Go into that door and you can park right in there!
Do you sell gift cards?
We do! You have two options: purchase one in store, or online here.
Do you make gluten-free?
We do make gluten free products.. We use Bob's Red Mill 1-to-1 Baking Flour.
Do You Deliver?
We do. However we do have our top priority doing deliveries to our wholesale accounts, so delivery is limited! Delivery is a small charge in town, and it will increase based on mileage and if set up is required/requested.
Do you offer Vegan?
We do! We are pretty proud of our continuously expanding vegan dessert line! We have an extensive menu for vegan options, and love doing vegan festivals! We do offer vegan/gluten free options. But we are NOT an allergen free bakery!
Where else can I find your desserts?
We are so proud to be partnered with so many amazing and delicious restaurants in the state. Please take a look at our wholesale list and see where you can find us!
Why do your desserts cost more than "regular" desserts?
Our desserts are made fresh, by hand. - they aren't made in some huge offsite baking facility and delivered to our shop everyday. Literally every cake batter is made by hand, with real eggs our bakers crack, and using all ingredients with no mix.Seriously, every single one. We use higher quality ingredients, and incorporate as many ingredients from other local businesses as we can every month. Additionally, we don't have a single staff member that is paid minimum wage - the quality of life and well-being of our team members is incredibly important to us. These primary factors, among many others, contribute to a higher cost. And to be honest, we think we are extremely priced fairly for our product, level of experience, and what it costs for overhead compared to other bakeries.
Uh.. Yep in 2019! Don’t worry we are only about 1.5 miles up the street in Watertown!
Did you Move?
Do you ship?
As of right now we do ship merch, small business products we partnered with- and some desserts- Everything is trial and error, so stay tuned if we offer a more extensive shipping line!
Maybe… Are you cool, do you think we are a good match- are we going to be a match made in heaven? Contact us, lets do it!
Can we do a collaboration?
Again, maybe- it has to make sense for us, and something we can get behind!
Can I do a pop-up at your store?
Will you donate to [insert cause here]?
Please understand that we get inundated with donation requests - seriously, sometimes up to 10 per day. We prioritize donations for organizations and fundraisers that align with our values. We will not do a donation based on the perceived value of the marketing and/or advertising benefits that come along with it, as that defeats the purpose. That being said, we do have a donation quota per month, and once we reach it, we are no longer able to commit to anything else. Please don't be offended if we don't respond. We like to also keep our donations local (i.e local schools, religious groups, after school activities, sports teams in our area and other local businesses that we feel reaches the same core values we have.
We love doing fundraisers at our space though, and we offer a discount on items and classes to raise money! Inquire on our class page!